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How we handle your privacy at one one

Your account details, payment information and gaming history stay secure with us.

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one one How we handle your privacy at one one
REACH US ANYTIME

Privacy support and data requests

Have questions about how we use your data or want to request access to your information? Our support team is here to help.

Live Chat Open the chat widget in the bottom right corner of your account. Our team is online during business hours, Monday to Friday, 09:00–21:00 Western Indonesia Time.
Email Support Send your privacy request to [email protected] with your account username and a description of what you need. We'll reply within five business days.
Account Settings Go to Settings > Privacy & Data inside your one one account to manage communication preferences, download your data export, or request account deletion.
HOW WE PROTECT YOU

Data security, retention and your rights

We use industry-standard encryption to protect your account credentials and payment details during transmission and storage. Your data is held on secure servers in data centres that meet international security benchmarks.

Encryption Standard

All payment transactions and login credentials use SSL 256-bit encryption. Your DANA, OVO, GoPay and QRIS details are tokenised and never logged in plain text on our systems.

Data Access Rights

You can request a copy of all personal data we hold about you within 14 days. Download your complete profile, gameplay history and transaction records from your privacy settings dashboard.

Cookies and Tracking

We use first-party cookies to remember your login, language preference and lobby filters. Third-party cookies help us measure how players navigate the site. You can disable non-essential cookies in your browser settings anytime.

Account Deletion

Request permanent account closure in Settings > Account Management. We delete your profile data within 30 days; transaction records stay for seven years as required by Indonesian tax law.

Third-Party Sharing

We only share data with payment processors, fraud-detection vendors and where law requires disclosure. We do not sell your information to advertisers or data brokers.

Policy Changes

If we update this privacy policy, we'll notify you by email at least 30 days before the change takes effect. You can review all previous versions in our policy archive.

Frequently asked questions about privacy at one one

Below are the questions we hear most from our Indonesia players about data protection, account security and how we handle personal information.

Your personal profile and gameplay history are deleted within 30 days of closure. We retain transaction and withdrawal records for seven years for tax compliance. If you want your data sooner, contact [email protected] and we'll confirm your deletion status.

Each payment is processed through encrypted channels and tokenised on our end — your actual card or account details never touch our servers. We use industry-standard PCI DSS compliance for all financial transactions. Deposits usually clear in under one minute.

Yes. Go to Settings > Privacy & Data and select Download My Data. You'll receive a complete export within 14 days, including your profile, account history, gameplay records and any communication logs we hold.

We use your email and preferences to send you updates about new games and promotions, but only if you've opted in. We never sell your data to advertisers or data brokers. You can unsubscribe from marketing emails anytime in your notification settings.

Account information stays on file while your account is active. After deletion, personal data is removed within 30 days. Withdrawal and transaction records are kept for seven years per Indonesian tax law. Gameplay session logs are retained for 90 days for fraud detection.

Contact us immediately at [email protected] or use live chat in your account. Include your username and describe the issue. We investigate all privacy reports within 48 hours and will notify you of the outcome.

Yes, we use first-party cookies to remember your login and preferences, and third-party analytics cookies. You can disable non-essential cookies in your browser settings. Essential cookies (login, security) cannot be turned off without affecting account access.