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Legal clarity for your account on one one

We handle your account security, payment data and personal information with clear policies so you know exactly what we do and how to reach us.

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one one Legal clarity for your account on one one
REACH US ANYTIME

Support channels for legal or account questions

We staff support across multiple channels so you can ask about your account, data, or our policies whenever it suits you.

Live Chat Open your account, head to the Help menu, and start a chat. Our team replies within minutes during operating hours, seven days a week.
Email Support Send your question to [email protected] with your account number. We reply within 24 hours with answers about data, withdrawals, or account access.
Phone Line Call our legal desk at +62 800 123 4567 on weekdays 08:00–20:00 Jakarta time. Have your account details ready for faster resolution.
HOW WE PROTECT YOU

Data, security and your account rights

We encrypt all account and payment data in transit and at rest using industry-standard TLS 1.3 protocols.

Encryption & Storage

All deposits and withdrawals are encrypted end-to-end. Account data is held on servers within Indonesia and backed up daily for disaster recovery.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language and settings. No third-party tracking cookies on one one.

Withdrawal Verification

Before we send funds to DANA, OVO, GoPay or QRIS, we verify your identity and cross-check your payment method details against your account.

Data Access Requests

Email [email protected] to request a copy of all personal data we hold on your account. We respond within 14 days with a full export.

Account Closure

You can close your account anytime from the Settings menu. We retain transaction history for seven years for audit purposes; personal data is deleted after 30 days.

Dispute Resolution

If you dispute a charge or withdrawal, contact support with your transaction ID. We investigate and respond within seven business days.

Your questions about account rights and policies

Your personal information is deleted 30 days after closure. Transaction records are kept for seven years to meet audit requirements. You can request a data export before closure by emailing [email protected].

Verification takes two to four hours during business days. We check your identity and payment method details to prevent fraud. Once verified, funds move to DANA, OVO, GoPay or QRIS in under one minute.

Yes. Go to Account Settings, select Personal Data, and edit your stored information. For deletion requests, email [email protected] with your account number and reason. We process changes within 24 hours.

Deposits are non-refundable once wagered. If funds remain unwagered in your balance, you can withdraw them anytime. Contact support if your withdrawal request is stuck or your balance doesn't match your records.

The full terms are linked at the footer of every page on one one, or email [email protected] to request a copy. Key terms cover account rights, payment methods, dispute handling, and data retention policies.

Contact our support team with your account number and transaction ID. We investigate within seven business days and respond with a resolution or next steps. Escalations are reviewed by our legal team.

No. We share payment data only with licensed payment processors like DANA, OVO, GoPay and QRIS to complete your transactions. Your gaming history, identity and contact details stay within one one.

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